Waterworks Operations Manager

Ferguson Enterprises - Redding, CA

Full-time - Mid Level

Redding, CA

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Waterworks Operations Manager at Ferguson Enterprises is responsible for leading business operations in Northern California, focusing on customer-facing associates and branch functions. This role aims to support enterprise business and sales objectives while ensuring operational efficiency and compliance with organizational standards. The manager will also play a key role in developing branch managers and fostering a culture of growth and customer loyalty.

Responsibilities

• Supports enterprise business and sales objectives through effective management.
• Collaborates with key leaders to build and strengthen business operations.
• Responsible for improving processes, systems, or products.
• Implements and maintains company policies.
• Implements operational efficiency improvements, including standardization of systems and quality control.
• Leads the internal audit process to ensure compliance with organizational standards.
• Develops and recommends specific courses of action based on data analysis.
• Maintains safety and security of the Branch in accordance with OSHA standards.
• Supports the development of branch managers through coaching and mentoring.
• Leads associates to maintain and grow market share and customer loyalty.
• Identifies new opportunities for cost savings.
• Facilitates and develops SOPs for the organization.
• Participates in leadership meetings and represents associate concerns to management.
• Conducts regular associate and branch leadership meetings.
• Represents the organization to customers and leadership as needed.
• Grows market operationally through facility additions and HR moves.
• Manages facility maintenance needs for business and market requirements.

Requirements

• Bachelor's Degree preferred, equivalent experience considered.
• 2+ years management/leadership experience preferred, with inventory/operational tasks.
• Advanced ability to organize and prioritize work.
• Ability to develop and deliver effective presentations to various organizational levels.
• Outstanding organizational and leadership skills to respond to urgent situations.
• Proficient in Microsoft Office applications.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities