Bank of America - Jacksonville, FL

posted 4 months ago

Full-time
Jacksonville, FL
Credit Intermediation and Related Activities

About the position

At Bank of America, we are committed to helping make financial lives better through the power of every connection. As a Watson AIOps Architect, you will play a crucial role in driving Responsible Growth by developing, enhancing, testing, supporting, maintaining, and debugging software applications that support various business units. This individual contributor role requires a high level of competence to work under general direction on complex projects, often spanning multiple phases. You will be expected to seek guidance from more senior associates or managers as needed, while also possessing a working knowledge of the business or function for which the application is designed. Your responsibilities will include the completion of various project phases, ensuring that the architecture framework you design is scalable and reliable, ultimately leading to improved system performance and reduced downtime. In this role, you will lead a cross-functional team of developers, analysts, and other technical resources, collaborating with key stakeholders to assess current infrastructure and identify opportunities for optimization. You will assist with audit deliverables for the Network Toolset and work with vendors to enhance their tools to meet new customer and security requirements. Your expertise will be essential in developing integrations for various Network Tools and in formulating a technology strategy that aligns with the organization's business objectives. You will also be responsible for identifying gaps in current systems and processes, recommending appropriate solutions, and developing enterprise architecture standards and governance models. Your ability to evaluate and recommend new technologies will be critical, as will your capacity to monitor industry trends and technologies to identify potential opportunities for improvement.

Responsibilities

  • Design and implement a scalable and reliable enterprise architecture framework, resulting in improved system performance and reduced downtime
  • Lead a cross-functional team of developers, analysts, and other technical resources across teams
  • Collaborate with key stakeholders to assess current infrastructure and identify opportunities for optimization and reduction in IT infrastructure costs and improved system resilience
  • Assist with Audit deliverables for Network Toolset
  • Work with vendors to enhance their respective tools to meet new customer/security requirements
  • Develop integrations for the various Network Tools
  • Assist with developing a technology strategy that aligns with the organization's business objectives
  • Identify gaps in current systems and processes and recommend appropriate solutions
  • Develop and implement enterprise architecture standards and governance models
  • Evaluate and recommend new technologies and solutions
  • Collaborate with team members to create new architecture designs
  • Analyze existing systems and processes for improvement opportunities
  • Monitor industry trends and technologies to identify potential opportunities
  • Develop detailed documentation including process flows, use cases, and technical designs
  • Manage and coordinate multiple projects simultaneously
  • Ensure compliance with security and governance standards

Requirements

  • 10+ years of experience with IBM Netcool Operations Insight (NOI) and Watson AIOps platforms
  • Functional knowledge of the RedHat OpenShift platform
  • Experience in designing NOI and AIOps solutions for multi-regional architectures
  • Expertise in probe design to handle high volumes of events
  • Proficiency in performance tuning of NOI components
  • Detailed understanding of NOI and AIOps component workflows
  • Experience in designing and configuring network discovery in multi-regional architectures using IBM Network Manager
  • Experience in designing and developing various third-party integrations using IBM Netcool Impact (REST API, web services, various databases)
  • Expertise in designing and architecting SevOne Network performance management
  • Solid knowledge of system and networking concepts

Nice-to-haves

  • Bachelor's degree in engineering, computer science, related field and or technical training
  • Leadership: Self-starter, self-directed and shows initiative
  • Focused on execution, delivery, and commitment to dates
  • Demonstrates ownership: Is accountable and can hold others accountable (professionally)
  • Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally
  • Accessibility and focus
  • Organized and detail oriented; must have a strong technical acumen
  • Ability to partner with others for the good of the initiative
  • Experience in various Fault Monitoring tooling vendors including but not limited to IBM, SevONE, MicroFocus, SPLUNK, as well as equipment manufacturers such as Cisco, Aruba, Cloudgenix, Fortinet
  • Financial services (Insurance, Banking, Investment banking)
  • Has participated in design and/or implementation of major IT projects

Benefits

  • Competitive benefits to support physical, emotional, and financial well-being
  • Opportunities to learn, grow and make an impact
  • Flexible working arrangements depending on the role
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