Fabick Cat - Weston, WI

posted 2 months ago

Full-time
Weston, WI
Repair and Maintenance

About the position

Fabick Cat is seeking a Wear Specialist to join our team in Weston, WI. As an authorized dealer of Caterpillar equipment, we pride ourselves on providing exceptional service and support to our customers. The Wear Specialist will play a crucial role in delivering specialized knowledge and marketing support for our undercarriage and ground engaging tool product lines. This position is essential in meeting and exceeding corporate sales and gross profit objectives while ensuring high levels of customer satisfaction. The ideal candidate will be part of a family-oriented company that values its employees and invests in their development. In this role, you will be responsible for conducting inspections and evaluations of Ground Engaging Tools (GET) and undercarriage products using CTS Pro and Bucket Pro software. You will provide recommendations for repairs and maintenance that ensure optimal product life and value for our customers. Collaborating with the Product Support Sales Team, you will match undercarriage and GET to specific soil and job conditions to enhance machine performance. Additionally, you will assist the Product Support team in forecasting inventory levels to meet machine population requirements and exceed sales objectives. The Wear Specialist will also develop an understanding of current marketing and merchandising programs aimed at increasing sales and gross profit for our product offerings. You will work closely with the Product Support Management Team to identify targets for managing undercarriages and Ground Engaging Tools. Arranging and conducting customer meetings related to undercarriage and GET, as well as monitoring and reporting market information, will also be part of your responsibilities. This position requires a self-motivated individual who can navigate sensitive customer and dealer relationships effectively.

Responsibilities

  • Provide and conduct inspections and evaluations of GET & Undercarriage products utilizing CTS Pro and Bucket Pro software.
  • Provide recommendations for repairs and maintenance of products to ensure optimum product life and value for the customer.
  • Work with the Product Support Sales Team to match undercarriage and G.E.T to soil/job conditions for enhanced machine performance.
  • Assist the Product Support team with forecasting to help maintain proper inventory levels and mix.
  • Develop an understanding of current marketing and merchandising programs designed to increase sales and gross profit for our product offerings.
  • Work with the Product Support Management Team to identify targets for managing undercarriages and Ground Engaging Tools.
  • Help arrange and conduct customer Undercarriage & G.E.T. and "Cat Care" meetings throughout the territory.
  • Monitor and report all pertinent Undercarriage and G.E.T. market information relative to competitive activity, customer information, and product performance.
  • Perform any other duties as assigned.

Requirements

  • High school diploma or GED required.
  • Previous Product Support experience preferred.
  • Knowledge of products and services offered by Fabick Cat is preferred.
  • Ability to learn Fabick Cat's Dealer Business System.
  • Self-motivated and knowledgeable of customer operations.
  • Strong initiative, approachable, tolerant, and a responsible team player.
  • Ability to navigate sensitive customer/dealer relationships required.
  • Overnight travel as necessary.

Benefits

  • Highly competitive total compensation and benefits package.
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