Web Application Designer

$106,000 - $111,000/Yr

American Institutes For Research - Chapel Hill, NC

Full-time - Mid Level

Remote - Chapel Hill, NC

Professional, Scientific, and Technical Services

About the position

The Web Application Designer at the American Institutes for Research (AIR) will play a crucial role in supporting and enhancing the SharePoint Online and Airtable platforms. This position involves collaborating with cross-functional teams to ensure that web solutions are accessible, secure, and meet client needs. The designer will contribute to meaningful projects that impact communities across the U.S. and globally, while also being part of a dynamic and innovative team that values professional growth and collaboration.

Responsibilities

• Administer and support maintenance of SharePoint Online site collections and Microsoft Teams, including setup, configuration, updating, monitoring, and reporting.
• Administer and improve business processes within the environment across systems, databases, and related web technologies.
• Provide advanced technical support to end users, addressing web-related inquiries and issues using the ticketing system.
• Research, design, and implement innovative solutions to increase productivity, offering an improved experience for the targeted audience.
• Create and maintain documentation for web platform configurations, procedures, and troubleshooting guides.
• Collaborate with the IT Service Desk team to resolve escalated web platform concerns.
• Collaborate with cross-functional teams to lead and/or support web initiatives and projects, enhancing the overall user experience.

Requirements

• Bachelor's degree in a related field with at least 5 years of relevant experience.
• Proficiency in Microsoft 365 web technologies and administration (e.g., SharePoint Online, Microsoft Teams, PowerShell, Power Automate, Power Apps), light database management (e.g., SQL Server), and other web platforms (e.g., Airtable).
• Highly effective communicator with demonstrated ability to communicate with and understand the needs of both technical and non-technical internal and external clients.
• Ability to effectively collaborate in a virtual, cross-functional diverse team environment.
• Demonstrated ability to work well independently, and collaboratively as needed.
• Adept in a fast-paced environment to manage multiple concurrent deliveries.
• Demonstrated analytical, critical thinking, and problem-solving skills with a focus on details.

Nice-to-haves

• Familiarity with virtualization technologies and cloud services (e.g., AWS, Azure) (preferred, not required).
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator) are a plus not required.

Benefits

• Competitive salary range of $106,000 to $111,000 based on internal and external equity.
• Opportunities for professional growth and development within a collaborative team environment.