Web Server Administrator

Wipro - Redmond, OR

Full-time - Mid Level

Redmond, OR

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Asset Management and Site Operations Specialist at Wipro is responsible for overseeing MLS-related data within the asset and inventory tracking system (OneAsset). This role involves maintaining data quality, conducting audits, managing device deployment and decommissioning, and ensuring the organization of storage rooms. The specialist will also provide operational reporting and support site operations to enhance infrastructure resource utilization and customer satisfaction.

Responsibilities

• Maintain MLS inventory database with up-to-date asset data.
• Perform regular physical audits to ensure database accuracy.
• Manage and audit inventory in AIM storage rooms, including server hardware, network hardware, KVM hardware, fiber optic cables, and consumables.
• Ensure storage rooms adhere to company Confidential standards.
• Coordinate with site services to maintain storage room cleanliness and organization.
• Maintain network cable inventory levels per site requirements.
• Provide quarterly audit/status reports.
• Provide comprehensive reporting on SLA activities and leading indicators.
• Review and propose additional metrics and KPIs for operational performance.
• Engage in monthly and quarterly reviews with company stakeholders.
• Identify and manage a lead per site or cluster of sites.
• Audit ticket queues daily to ensure compliance with ticket management.
• Monitor communication channels for timely responses to customer requests.
• Document and publish weekly site operations meeting notes.
• Review and track monthly CMDB audit reports.
• Report on monthly operational metrics such as stock levels, UPS, power, and SAN utilization.
• Maintain and document environments and processes on a shared SharePoint site.
• Manage escalations and facilitate resolution of major incidents.
• Ensure cross-training for backup resource management during incidents.
• Deliver Post Incident Reviews within five business days of an event.
• Audit and ensure compliance with cabling practices.
• Manage space allocation and preparation for deployments.
• Ensure consumable supplies are stocked prior to deployments.
• Provide timely updates on deployment progress.
• Support best practices consultation and escalate facility changes as needed.
• Support service improvement plans based on customer feedback.
• Assist MLS Service Managers with customer communications and service issues.
• Develop and implement lab usage strategies to optimize infrastructure resource utilization and customer satisfaction.

Requirements

• Experience in asset management and inventory tracking systems.
• Strong organizational skills and attention to detail.
• Ability to conduct audits and maintain data quality.
• Proficient in reporting and analyzing operational metrics.
• Excellent communication skills for stakeholder engagement.

Nice-to-haves

• Familiarity with OneAsset or similar asset management software.
• Experience in IT service management and ticketing systems.
• Knowledge of cabling practices and inventory management.

Benefits

• Full range of medical and dental benefits options.
• Disability insurance.
• Paid time off (inclusive of sick leave).
• Other paid and unpaid leave options.