WebSphere MQ Support Analyst

Ztek Consulting - Pittsburgh, PA

Full-time

Pittsburgh, PA

Professional, Scientific, and Technical Services

About the position

The Analyst WebSphere MQ Support role is focused on providing support for WebSphere MQ and WebSphere Application Server software systems. The position involves troubleshooting production interfaces, maintaining production systems, and participating in a 24x7 on-call rotation for middleware applications. The analyst will work independently to analyze, design, code, test, debug, document, and install solutions and production fixes, while also maintaining good relationships with other IT departments to ensure successful enhancements and fixes.

Responsibilities

• Support WebSphere MQ and WebSphere Application Server software systems.
• Troubleshoot and debug production interfaces.
• Maintain production systems around application and infrastructure outages.
• Represent the Selling Technology Management (STM) team on development projects.
• Participate in STM 24x7 Oncall rotation for Middleware (MQ, WAS, other application servers) and other applications.
• Perform independently and analyze, design, code, test, debug, document, and install solutions and production fixes.
• Collect MQ trace data and interact with vendors.
• Analyze Problem Records or development efforts and drive technical solutions or practices to improve deliverables based on team best practices.
• Demonstrate anticipation and initiative in the planning for and management of issues.
• Maintain good business relationships with other IT departments to ensure success of enhancements and fixes.

Requirements

• Proficiency in Java and infrastructure technologies (WebSphere, Container).
• Experience in supporting WebSphere MQ and WebSphere Application Server.
• Strong troubleshooting and debugging skills for production interfaces.
• Ability to work independently and manage multiple tasks effectively.

Nice-to-haves

• Experience with middleware applications beyond MQ and WAS.
• Familiarity with machine learning algorithms and AI in talent management solutions.