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Automation Technologies - Los Angeles, CA
posted about 2 months ago
About the position
The WebLogic Administrator position is a consulting role focused on managing and supporting WebLogic applications within a Red Hat Linux environment. The consultant will be responsible for ensuring high availability, performance tuning, and incident management while adhering to quality standards and regulatory requirements. This role requires a proactive approach to problem-solving and customer service, with an emphasis on continuous improvement and knowledge sharing within the team.
Responsibilities
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for on-call escalations and manage incidents/problems.
- Independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
- Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases.
- Work on value-adding activities such as Knowledge base update & management, training, coaching analysts & conducting interviews/participation in hiring drives.
- Participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Requirements
- 4 years of experience in WebLogic administration in a Red Hat Linux environment including installation, configuration, tuning, and deployment of applications.
- Extensive experience with Red Hat Linux 5.6.
- Experience in coherence setup and clustering (Desired: replications across datacenters).
- 4 years of experience in configuring, tuning, Apache web servers in Linux environments.
- Experience in working in a team environment.
- Security knowledge in Firewall, access, LDAP is a plus.
- Automation of application deployments.
- Experience with JDBC, JMS, Web services, Security standards, LDAP, SSL, preferably with OpenAM experience.
- Experience with HTTP, TCP/IP, DNS, SSH, Clustering, Load balancing, and Oracle RAC.
- Experience with high-availability architecture.
- Evaluate and recommend changes to enhance platform reliability such as monitoring, tools, process and best practices.
- Experience in JRockit and JRockit Mission Control.
- Experience in analyzing and fine-tuning the server parameters (JVM Size, Thread pool size, Garbage Collection Process etc.) for achieving better performance.
- Experience in Oracle Enterprise Manager (Fusion Middleware Control) & Setting up of Management packs to hook up into OEM.
- Experience in WebLogic Operations Control.
