Wedding Controller For Retail Stores

Halberstadt's Bismarck - Fargo, ND

Full-time - Mid Level

Fargo, ND

About the position

The Wedding Department Controller at Halberstadt's is responsible for overseeing the wedding department's operations, ensuring exceptional customer service and satisfaction while managing all aspects of wedding attire sales and services. This role focuses on providing expert advice to clients, managing inventory, coordinating fittings, and developing sales strategies to enhance departmental performance.

Responsibilities

• Oversee day-to-day operations of the wedding department, ensuring high standards of customer service and satisfaction.
• Consult with clients to understand their needs and provide expert advice on wedding attire selection.
• Manage inventory, including ordering, tracking, and maintaining stock levels of wedding attire and accessories.
• Coordinate with tailors and alteration specialists to ensure timely and precise fittings.
• Develop and implement sales strategies to meet and exceed departmental targets.
• Train and mentor wedding department staff to maintain a high level of product knowledge and service excellence.
• Handle customer inquiries, complaints, and feedback professionally and efficiently.
• Stay current with wedding fashion trends and industry developments.

Requirements

• Proven experience in retail management, preferably in men's formalwear or wedding attire.
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure and meet deadlines.
• A keen eye for detail and a passion for fashion.