Weekend Concierge

$35,360 - $37,440/Yr

The Reserve At Lake Austin - Austin, TX

Part-time

Austin, TX

About the position

The Weekend Concierge at The Reserve at Lake Austin plays a vital role in creating a welcoming environment for residents, families, and visitors. This part-time position involves greeting guests, answering phones, managing correspondence, and providing essential information while ensuring a safe and secure atmosphere. The Concierge is expected to demonstrate compassion and professionalism, contributing to the overall positive experience of the community.

Responsibilities

• Greet visitors and family members, providing non-confidential information as requested.
• Answer the telephone promptly using the appropriate greeting for the community.
• Sort mail and distribute it to appropriate departments.
• Type and file correspondence and other information forms and materials.
• Adhere to and interpret resident's rights and personnel policies.
• Use computers, calculators, copy machines, and postage machines as needed.
• Express concern and compassion for residents and families.
• Escort people to resident's suites and other areas as necessary.
• Keep referral, mailing list, and customer information up-to-date.
• Assist with data input to appropriate databases.
• Assist with processing all required information for successful move-ins.
• Perform day-to-day clerical work connected with the position.
• Ensure knowledge base remains current regarding aging, assisted living, and dementia-specific care through continuing education.
• Assist with setting up and tearing down special events.
• Encourage teamwork through cooperative interactions with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Maintain a safe and secure environment for all team members, residents, and guests.

Requirements

• Previous customer service and/or receptionist experience preferred.
• Proficient in basic office equipment, including personal computers.
• Exceptional communication skills, both verbal and written.
• Knowledgeable regarding resident rights and confidentiality.
• Ability to show sincere compassion towards older adults.
• Good character and personal integrity.

Nice-to-haves

• Experience in a senior living environment.
• Familiarity with assisted living and dementia-specific care.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Gym membership
• Health insurance
• Paid holidays