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WEEKEND Dispatcher (aka Driver Manager)
TransAm Trucking - Olathe, KS
posted 11 days ago
About the position
A Driver Manager is responsible for managing the communication and coordination of drivers within the fleet. This role serves as the main point of contact for all inbound and outbound calls on Saturday and Sunday, ensuring that drivers are engaged and informed. The Driver Manager reviews and communicates scheduled pick-up and delivery appointments daily, confirming that each driver understands customer and company expectations at the point of dispatch. Additionally, the role involves coordinating drivers' scheduled home time, downtime, current status, and predicted time available, while addressing safety non-conformance and violations/incidents. The Driver Manager also escalates matters impacting on-time delivery to appropriate departments as they occur. Candidates should expect to spend the majority of their day making and receiving calls.
Responsibilities
- Main point of contact for all inbound and outbound calls on Saturday and Sunday
- Maintaining a high level of engagement and cultivating positive working relationships with your fleet of assigned drivers
- Reviewing and communicating scheduled pick-up and delivery appointments daily
- Confirming each driver is fully informed of all customer and company expectations on every load at the point of dispatch
- Coordinating drivers' scheduled home time, downtime, current status, and predicted time available
- Addressing safety non-conformance and violations/incidents
- Escalating matters impacting on-time delivery to appropriate departments as they occur
Requirements
- Strong organizational skills to effectively manage tasks and prioritize responsibilities
- Excellent communication skills, both verbal and written, to interact internally and externally
- Highly adaptable to change with strong multi-tasking skills
- Ability to type at least 40-45 wpm and pass a computer literacy test
- Effective time management skills to meet deadlines and complete tasks efficiently
- Ability to use independent judgment to resolve problems
Benefits
- A casual-dress environment
- Health, dental, vision, life, and disability insurance coverage
- 401(k) plan with discretionary company match
- Paid Time Off that increases with tenure
- Discounted tires and gym memberships
