Weekend Receptionist- every other weekend 12 hour shifts

Unclassified - Shawnee, KS

Part-time - Entry Level

Shawnee, KS

About the position

The Weekend Receptionist at Merriam Gardens Healthcare & Rehab Center is responsible for providing excellent customer service and administrative support during 12-hour shifts every other weekend. This role involves greeting new residents, addressing inquiries, and ensuring smooth communication between residents and various departments. The ideal candidate will have strong auditing and compliance skills, along with the ability to coordinate effectively within the facility.

Responsibilities

• Meets and greets all new residents to the facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry, and activities.
• Resolves customer requests, questions, and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches, and resolves customer concerns; reports trends to the Quality Assurance Committee and follows up on customer inquiries not immediately resolved.
• Coordinates discharge planning with residents, families, rehab, nursing, and referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as a role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in the survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel; opens, delivers, and forwards mail; transcribes materials; records appointments and meetings for administrative staff; files necessary documents; answers telephone and directs callers to the correct station; refers to nursing home directory to ascertain station number of persons requested; takes messages for staff members; answers questions of callers according to nursing home policy; answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; assembles material for reports and questionnaires.
• Announces notifications over the public address system.
• Updates resident directory including residents' names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Passes out and collects employment applications.

Requirements

• High school diploma required.
• Proficiency with Microsoft Office: Word, Excel, and Outlook.
• Effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, and governmental agencies.

Benefits

• 401K
• Annual evaluations
• Dental insurance
• Disability insurance
• Electronic documentation
• Employee appreciation events
• Health insurance
• Life insurance
• Modified Comp
• Paid time off
• Vision insurance