About the position
As a Welcome Center Representative at Bayside Resort & Spa, you will play a crucial role in ensuring a positive experience for our Mini-Vac clients. Your primary responsibilities will include assisting with the check-in process for clients, supporting the manifesting of OPC tours, and providing essential information regarding hotel reservations. You will be the first point of contact for guests, helping them with their inquiries and ensuring they have all the necessary information for their stay. Your role will also involve booking tours, creating reservations in the Concierge system, updating client accounts, confirming hotel rooms, and addressing any customer issues that may arise. Additionally, you will be responsible for driving retail and hotel sales through effective communication and customer service. In this position, you will greet owners arriving for their update presentations and keep track of the owner services representatives they will be meeting with. After the completion of updates, you will present gifts to the owners as a token of appreciation. At the end of each day, you will reconcile the tours and assist the In-House marketing team with their owner callbacks. You will also be involved in pre-gifting both owners and non-owners when appropriate, ensuring that all guests feel valued and welcomed. Your responsibilities will extend to answering questions from both owners and non-owners regarding the Boyne Area, addressing any special needs they may have, and providing local information, including maps to the hotel and surrounding areas. You will also be tasked with reconciling daily inventory and selling golf and ski vouchers, contributing to the overall guest experience and satisfaction.
Responsibilities
- Greets owners who arrive for their update presentation.
- Keep track of the owner services representatives that owners will be sitting with.
- Upon completion of update, gift the owners.
- Reconcile the tours at the end of the day.
- Assist In-House marketing with their owner callbacks.
- Pre-gifting owners and non-owners when appropriate.
- Answering any questions from owners and non-owners concerning the Boyne Area.
- Address any special needs that owners and non-owners may have.
- Greet non-owners/ guests who arrive for their vacation.
- Go over qualifications with the guest.
- Supply guests with local information, maps to the hotel and the surrounding area.
- Reconcile the daily inventory.
- Greeting Owners/ Non-Owners
- Gifting Owners/ Non-Owners
- Selling Golf/Ski Vouchers
- Gifting Inventory
Requirements
- Strong customer service skills and a friendly demeanor.
- Ability to handle multiple tasks and prioritize effectively.
- Excellent communication skills, both verbal and written.
- Basic computer skills for updating client accounts and reservations.
- Ability to work flexible hours, including weekends and holidays.
Nice-to-haves
- Experience in hospitality or customer service roles.
- Familiarity with the Boyne Area and local attractions.
- Sales experience, particularly in retail or tourism.
Benefits
- 401(k)
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Employee discounts and much, much more!
