Welcome Coordinator

Oak Street Health - Winston-Salem, NC

Full-time - Entry Level

Winston-Salem, NC

101-250 employees

Ambulatory Health Care Services

About the position

The Welcome Coordinator at Oak Street Health plays a crucial role in creating an inclusive and welcoming environment for patients. This position is responsible for making positive first and last impressions, ensuring efficient clinic operations, and delivering high-touch assistance to patients and guests. The Welcome Coordinator performs various administrative tasks, including scheduling appointments, managing phone communications, and maintaining the cleanliness of the reception area, all while embodying the organization's values and commitment to patient care.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Requirements

• Strong computer skills required and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Nice-to-haves

• Experience in customer service setting strongly preferred
• Some college preferred
• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance