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Oak Street Health - Far Rockaway, NY
posted 2 months ago
About the position
The Welcome Coordinator at Oak Street Health plays a crucial role in providing exceptional patient care by being the first point of contact for patients. This position involves managing various administrative tasks, including patient check-ins, appointment scheduling, and handling phone communications, all while ensuring a welcoming environment for older adults. The role requires flexibility to cover other locations as needed and emphasizes a team-based approach to healthcare delivery.
Responsibilities
- Welcoming patients and conducting check-ins with required forms
- Collecting co-pays from patients
- Updating patient information and making changes in electronic medical record platform
- Scheduling appointments within electronic medical records platform
- Managing phone lines by answering, taking messages, and conducting outbound calls, as instructed
- Managing patient referrals by scheduling those appointments and completing authorizations
- Requesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
- Assisting new patients with paperwork
- Assisting with community room events
- Other duties as assigned
Requirements
- A flexible and positive attitude
- A welcoming and nurturing attitude toward our patient population of older adults
- Strong computer skills and basic knowledge of Microsoft Excel
- Experience in customer service setting
- Strong verbal and written communication
- High level of integrity
- Proficient PC skills
- College degree preferred, some college required
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary
- US work authorization
Benefits
- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
