Welcome Coordinator

Oak Street Health - Far Rockaway, NY

Full-time - Entry Level

Far Rockaway, NY

101-250 employees

Ambulatory Health Care Services

About the position

The Welcome Coordinator at Oak Street Health plays a crucial role in providing exceptional patient care by being the first point of contact for patients. This position involves managing various administrative tasks, including patient check-ins, appointment scheduling, and handling phone communications, all while ensuring a welcoming environment for older adults. The role requires flexibility to cover other locations as needed and emphasizes a team-based approach to healthcare delivery.

Responsibilities

• Welcoming patients and conducting check-ins with required forms
• Collecting co-pays from patients
• Updating patient information and making changes in electronic medical record platform
• Scheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls, as instructed
• Managing patient referrals by scheduling those appointments and completing authorizations
• Requesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
• Assisting new patients with paperwork
• Assisting with community room events
• Other duties as assigned

Requirements

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• Strong computer skills and basic knowledge of Microsoft Excel
• Experience in customer service setting
• Strong verbal and written communication
• High level of integrity
• Proficient PC skills
• College degree preferred, some college required
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary
• US work authorization

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits