Wellness Coordinator Operations Specialist

StoryPoint - Collierville, TN

Full-time - Mid Level

Collierville, TN

Professional, Scientific, and Technical Services

About the position

The Wellness Coordinator Operations Specialist plays a crucial role in supporting and directing the efforts of Wellness Coordinators within senior living communities. This position focuses on optimizing performance, enhancing employee connections, and ensuring the delivery of a high-quality experience for residents. The Specialist will manage various administrative tasks, including hiring, payroll, training, and compliance, while also providing ongoing support and education to staff.

Responsibilities

• Manage the hiring process for community staff, ensuring compliance with policies and proper documentation.
• Perform payroll administration duties accurately and maintain staffing ratios for optimal performance.
• Create and maintain staff schedules and Caregiver Task Sheets to ensure quality care for residents.
• Maintain training records for new and existing staff, ensuring compliance with state regulations.
• Provide onboarding training and support for new wellness coordinators, ensuring they have necessary tools for success.
• Manage accounts receivable processes, ensuring contracts are signed and billing is timely and accurate.
• Conduct bi-annual audits of community wellness coordinator responsibilities for compliance verification.
• Provide ongoing education and support to wellness coordinators to keep up with new technologies and processes.
• Assist with interviewing, hiring, and onboarding of new candidates for vacant wellness coordinator positions.
• Support the 1440 culture and pillars by developing positive relationships with wellness coordinators.

Requirements

• Prior experience providing administrative and managerial support to a large staff.
• Experience in multi-site management is preferred.
• Experience in assisted living or memory care is a plus.
• Proven organizational and communication skills are essential.
• Experienced training skills necessary for onboarding and continued education.
• Advanced computer skills and ability to learn in-house systems, such as YARDI.

Nice-to-haves

• Experience in healthcare or senior living environments.
• Knowledge of state regulations related to assisted living and memory care.

Benefits

• Health insurance coverage
• Paid time off
• 401k retirement plan
• Employee training and development programs