Wellness Coordinator - Remote in Mississippi

UnitedHealth Group - Gulfport, MS

Full-time - Entry Level

Remote - Gulfport, MS

Insurance Carriers and Related Activities

About the position

The Wellness Coordinator at UnitedHealth Group plays a crucial role in providing non-clinical care coordination and administrative support to members with behavioral health and substance abuse needs. This position involves engaging with members, screening for care gaps, addressing social determinants of health (SDOH), and developing individualized care plans. The role also includes administrative tasks to support the Behavioral Health Case Management department, ensuring effective communication and resource allocation for members.

Responsibilities

• Work in an inbound member queue
• Document in multiple electronic documentation systems
• Coordinate information to clinical team partners
• Provide behavioral health benefit education
• Contact members to screen for and identify gaps in care
• Provide network referrals and appropriate community resources to help members engage with mental health and substance use treatment
• Provide administrative support to the Behavioral Health Case Management department

Requirements

• High School education
• Valid applicable State Driver's license and a clean driving record
• Access to a personal vehicle that is insured
• 2+ years of managed care or call center experience
• Demonstrated familiarity with working on computers
• Ability to travel up to 25% of the time

Nice-to-haves

• 3+ years of experience in Medical/Behavioral health setting
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
• Experience in casework at hospitals, social service agencies or community mental health centers
• Experience in dual diagnosis with mental health and substance abuse
• Demonstrated working knowledge of community-based resources and services
• Demonstrated creative problem-solving skills
• Demonstrated initiative in achieving individual, team, and organizational goals and objectives

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)