Elevance Health - Waukesha, WI
posted about 2 months ago
Full-time - Entry Level
Remote - Waukesha, WI
11-50 employees
Insurance Carriers and Related Activities
About the position
The Wellness & Recovery Specialist is responsible for care coordination activities focused on the wellness and recovery of members. This role involves engaging members and their families, providing education on psychiatric discharge planning, and advocating for members during service transitions. The specialist will also model effective coping techniques and assist members in developing self-help strategies and recovery plans.
Responsibilities
- Identify opportunities for engagement of members and their families in forming a supportive, recovery network.
- Develop and implement psychiatric discharge planning education at Recovery and Resiliency sites.
- Collaborate with Stabilization Teams as a member advocate in discharge planning education and service transitions.
- Act as a resource for staff on decision making and problem solving.
- Initiate and maintain contact with assigned individuals and providers to determine member's response to services.
- Teach and role model the value of the member's recovery experience.
- Model effective coping techniques and self-help strategies.
- Serve as a recovery agent by providing and advocating for recovery-based services to assist members in daily living.
- Assist members in working with their case manager or treatment team to achieve self-directed recovery goals.
- Assist members in setting up and sustaining self-help groups and locating existing groups.
- Assist members in understanding Peer Recovery resources available in the community.
- Identify recovery resources, remove barriers, and facilitate connections in the local community.
- Collaborate with interdisciplinary teams as a member advocate in discharge planning education and service transitions.
- Utilize tools such as the Wellness Recovery Action Plan (WRAP) to assist clients in creating their wellness and recovery plans.
- Assist clients in developing empowerment skills and combating stigma through self-advocacy.
Requirements
- Peer Specialist Certification required.
- AA/AS degree and a minimum of 2 years of experience in health services or behavioral health field or in a peer support services role.
Nice-to-haves
- One year experience working as a Peer Support Specialist after receiving certification.
- Experience working with computers toggling back and forth through multiple screens.
- Experience with researching resources.
- Telephonic customer service experience.
- Knowledge of the Recovery process and ability to facilitate recovery using established mental health processes.
- Knowledge and skill to teach and engage in basic problem-solving strategies to support individual clients in self-directed recovery.
- Knowledge of the signs and symptoms of mental illness & substance use disorders.
- Knowledge of community resources necessary for independent living and ability to teach those skills to others.
- Knowledge of how to establish and sustain self-help groups by soliciting input from mental health consumers.
- Proven experience in health coaching and motivational interviewing techniques.
- Demonstrated ability to work proficiently across multiple computer platforms simultaneously.
- Excellent typing skills with attention to detail.
- Strong communication skills, both written and verbal.
- Knowledge of care-coordination and case management concepts strongly preferred.
- BA/BS or MBA preferred.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical benefits
- Dental benefits
- Vision benefits
- Short and long term disability benefits
- 401(k) with matching
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
