Wells Fargo - Branch Operations Coordinator - Gonzales, Tx

Wells Fargo - Gonzales, TX

Full-time - Entry Level

Gonzales, TX

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Coordinator to support customer experience and operational activities within the National Branch Network. This role involves processing teller transactions, resolving operational issues, and supporting the Branch Manager in various tasks. The position emphasizes customer service, risk management, and teamwork to achieve business objectives.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently.
• Support the Branch Manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Provide excellent service to customers by demonstrating care and building relationships.
• Identify information and services to meet customers' financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Requirements

• 2+ years of customer service and issue resolution experience or equivalent.
• Ability to provide strong customer service while listening and comprehending customer issues.
• Ability to educate and connect customers to technology and mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment and adhere to policy guidelines.

Nice-to-haves

• Relevant military experience including working in personnel benefits management or human resources.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Bilingual speaking and listening proficiency in Spanish/English.

Benefits

• Competitive salary
• Robust benefits package
• Programs to support work-life balance and well-being