About the position
Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as part of our National Branch Network. This role is integral to the local community, providing essential financial services to residents, employees, and local businesses. As a Teller, you will engage with customers, process transactions, and support their financial needs while promoting digital solutions and banking products. This position offers a tremendous opportunity for career growth within Wells Fargo, recognized as the #1 financial services company for career development. In this role, you will support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will complete operational activities while minimizing risks under established policies and perform routine transactional, operational, and customer support tasks efficiently. You will receive direction from managers and exercise judgment within defined policies and procedures, escalating questions and issues to more experienced roles as necessary. Your interactions with customers will focus on building relationships and demonstrating care while completing requested transactions. This position requires a customer-centric approach, with the ability to identify and meet customers' financial needs. You will be expected to work a schedule that may include most Saturdays, and the role is not eligible for Visa sponsorship. The pay rate for this position ranges from $20.00 to $25.14, depending on experience and qualifications.
Responsibilities
- Support customer engagement by processing teller transactions and sharing digital solutions.
- Complete operational activities while minimizing risks under established policies.
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
- Receive direction from managers and exercise judgment within defined policies and procedures.
- Escalate questions and issues to more experienced roles.
- Interact with customers to demonstrate care, build relationships, and complete requested transactions.
- Identify information and services to meet customers' financial needs.
Requirements
- 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Customer service focus with experience handling complex transactions across multiple systems.
- Ability to educate and connect customers to technology and share the value of mobile banking options.
- Ability to interact with integrity and professionalism with customers and team members.
- Experience working with others on a team to meet customer needs.
- Cash handling experience.
- Ability to follow policies, procedures, and regulations.
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
- Well-organized, independent, and able to prioritize in a fast-paced environment.
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Nice-to-haves
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Benefits
- 401(k) Plan
- Paid Time Off
- Parental Leave
- Critical Caregiving Leave
- Discounts and Savings
- Health Benefits
- Commuter Benefits
- Tuition Reimbursement
- Scholarships for dependent children
- Adoption Reimbursement
