Wendys General Manager

$50,000 - $55,000/Yr

Southeast Restaurant Group - Montgomery, AL

Full-time - Mid Level

Montgomery, AL

Food Services and Drinking Places

About the position

The General Manager at Wendy's is responsible for overseeing the entire restaurant's operations, ensuring a positive work environment, and delivering exceptional customer service. This role involves hiring and training staff, managing daily operations, and achieving financial targets while maintaining the brand's quality standards.

Responsibilities

• Hiring and developing employees, conducting new hire orientation, and developing the training plan for each member of the team.
• Scheduling and deploying the team correctly.
• Addressing performance issues.
• Assisting in the resolution of customer issues.
• Leading the team to achieve our People goal, Customer Service, and financial targets.
• Coordinating daily Front of the House and Back of the House restaurant operations.
• Delivering superior service and maximizing customer satisfaction.
• Responding efficiently and accurately to customer complaints.
• Regularly reviewing product quality and researching new vendors.
• Organizing and supervising shifts.
• Appraising staff performance and providing feedback to improve productivity.
• Estimating future needs for goods, kitchen utensils, and cleaning products.
• Ensuring compliance with sanitation and safety regulations.
• Managing the restaurant's good image and suggesting ways to improve it.
• Controlling operational costs and identifying measures to cut waste.
• Creating detailed reports on weekly, monthly, and annual revenues and expenses.
• Promoting the brand in the local community through word-of-mouth and restaurant events.
• Implementing policies and protocols that will maintain future restaurant operations.

Requirements

• Strong leadership and communication skills.
• A history of people development and a positive attitude.
• At least 3 years of Manager or Supervisor experience in a restaurant required.
• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
• Proven customer service experience as a manager.
• Extensive food and beverage knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Strong leadership, motivational, and people skills.
• Acute financial management skills.

Nice-to-haves

• Restaurant Experience: 3 years (Preferred)

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance