WHEAP - Wisconsin Home Energy Assistance Program Manager

$53,491 - $66,864/Yr

United Migrant Opportunity Services - Milwaukee, WI

Full-time - Mid Level

Milwaukee, WI

501-1,000 employees

Social Assistance

About the position

The WHEAP - Wisconsin Home Energy Assistance Program Manager is responsible for overseeing the operations of the WHEAP program, ensuring compliance with state and federal regulations, and managing a team of staff across multiple locations. This role involves direct supervision, staff training, budget management, and maintaining relationships with community agencies. The manager will also be involved in program monitoring, evaluation, and emergency response, ensuring that the program effectively serves its beneficiaries.

Responsibilities

• Provides direct supervision of all WHEAP Staff in multiple locations, including Supervisors, Intake Specialist, Quality Assurance Specialist and Receptionist.
• Provide staff training in all areas of program delivery.
• Implement and monitor internal written standard operating procedures for the operation of the WHEAP program.
• Train staff on Recruitment, Eligibility, Enrollment, and Document uploads for WHEAP Beneficiaries.
• Responsible for maintaining the program budget.
• Implement guidelines for emergency and pro-active components of Energy Crisis.
• Serve as the back-up UMOS contact with funding sources.
• Be responsible for compliance with all state and federal guidelines including the regulations of the Public Service Commission.
• Track refunds and reissuance of checks with the State of Wisconsin.
• Assist with program monitoring and evaluation, adherence to federal and state regulations and coordination with state and federal audits.
• Develop and maintain relationships with community agencies, other service providers and state programs.
• Monitor program budgets and expenditures in conjunction with the Director of Housing and Related Services and the UMOS Accounting Dept.
• Maintain a fraud prevention unit, including an assessment and referral mechanism.
• Assist with preparation of all required internal and funding source reports monthly for the WHEAP program.
• Conduct W-2 food stamp, child support and social security verifications.
• Be responsible for providing balances to the proper accounts in the event of a participant's change of address, use of a different vendor, or termination of client status.
• Schedule and conduct Case Reviews with QA in reviewing Data Validation and will follow up with intake personnel on any improved mechanism.
• Implement and monitor an effective electronic filing system that safeguards confidential information and supports the organization of PII protocol in the electronic data systems.
• Develop a network of alternative service providers for individuals who are not eligible for participation in the WHEAP program.
• Responsible for the prevention of utility disconnects and no-heat situations.
• Be available 24 hours a day to address emergency situations, or program and client needs.
• Attend meetings, conferences, planning sessions, and other appointments; performs other duties as assigned.

Requirements

• Bachelor's degree and 2 years' experience in WHEAP or LHEAP programs or in a related field.
• Demonstrated computer skills, proficient in using Microsoft Excel, Word, Outlook, and Teams.
• Experience in supervision and program management.
• Reliable transportation and the ability to drive, maintain a valid Wisconsin driver's license and state minimum car insurance.
• Ability to work a flexible schedule as described in the job duties.

Benefits

• Health savings account
• AD&D insurance
• Paid holidays
• Disability insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance