Wholesale Account Associate

$40,000 - $70,000/Yr

Boll & Branch - Summit, NJ

Full-time - Mid Level

Remote - Summit, NJ

101-250 employees

About the position

The Wholesale Account Associate at Boll & Branch is responsible for managing and growing the Trade program, fostering relationships with design firms, overseeing specialty wholesale partnerships, and supporting business development projects. The ideal candidate will deliver exceptional service, build meaningful relationships, and identify opportunities to enhance the brand and client experiences.

Responsibilities

• Oversee the Trade application process for new members including designers and architects.
• Build and nurture relationships with Trade partners by understanding their project needs and offering tailored solutions.
• Provide timely, high-touch service including clear communication and problem-solving.
• Monitor partner engagement to identify opportunities for growth and retention.
• Stay informed on design and industry trends to enhance the Trade program.
• Partner with internal teams to create tools and resources that enhance the Trade client experience.
• Serve as the main point of contact for specialty wholesale partners, managing all aspects of the relationship.
• Proactively address partner needs including order processing and issue resolution.
• Collaborate with internal teams to provide custom solutions for partners.
• Work with the marketing team to design and execute campaigns for the specialty channel.
• Support corporate gifting and hospitality initiatives, handling logistics as needed.
• Assist with ad hoc projects that align with broader strategic goals.
• Contribute to process improvements and cross-functional projects to optimize program efficiency.

Requirements

• 1-4 years of experience in relationship management, Trade program coordination, or customer service, ideally in the design, luxury, or retail industry.
• Proven ability to manage multiple priorities and partnerships with exceptional organizational skills.
• Excellent communication and interpersonal skills, with a knack for building lasting relationships.
• A proactive, forward-thinking problem solver who stays ahead of trends.
• Demonstrated ability to provide personalized, high-touch service tailored to client needs.

Benefits

• Commuter assistance
• Health savings account
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Work from home
• Employee assistance program
• Vision insurance
• Employee discount
• Gym membership