Wholesale Managing Account Manager - Remote

$80,000 - $90,000/Yr

Benchmark Mortgage - Plano, TX

Full-time - Senior

Remote - Plano, TX

Personal and Laundry Services

About the position

The Wholesale Managing Account Manager is responsible for overseeing the operations and pipeline management of the Account Management team at 11 Mortgage. This role focuses on staffing, performance management, and process improvement, ensuring that the team effectively manages multiple relationships and implements process efficiencies. Ideal candidates will have a strong leadership background and extensive knowledge of mortgage loan programs.

Responsibilities

• Oversee the Account Manager teams, including staffing, training, performance management, pipeline management, and workflows.
• Identify and implement process improvements in partnership with other departmental leaders.
• Monitor performance for trends and conduct retraining as necessary.
• Serve as an escalation point for complex files, reviewing regulations against company overlays.
• Work directly with underwriting and external broker partners on conditions, documents, and questions.
• Complete pre-underwriting reviews, FHA/VA checks, and organize imaged documents.
• Order servicing and data entry of key loan information into Encompass.
• Provide daily and weekly updates to the management team.
• Perform other duties as assigned.

Requirements

• At least five years of front-line processing experience; wholesale experience required.
• Extensive knowledge of FHA, VA, and Conventional loan programs.
• Knowledge of Desktop Underwriter guidelines.
• Thorough knowledge of various property types, including SFR, Condos, and PUDs.
• Extensive understanding of mortgage processing, underwriting, and closing procedures.
• Ability to delegate and motivate team members.
• Proven ability to prioritize and multi-task.
• Excellent time management skills.
• Strong written and verbal communication skills.
• Advanced problem-solving capabilities.

Nice-to-haves

• Experience with Encompass preferred.