Truist Financial - Charlotte, NC
posted about 2 months ago
The Wholesale Payments Change Delivery and Demand Manager at Truist is a pivotal role that provides oversight and direct leadership to a team responsible for delivering multiple initiatives that align with the strategic objectives of the business unit. This position is recognized as the resident expert on methodology, frameworks, and delivery tools, ensuring that programs are executed with adherence to proper protocols. The manager will represent the line of business within the Truist Enterprise Change & Transformation operating model and will be involved in Portfolio, Governance, and Readiness decision-making forums. In this role, the manager will lead the Demand Management process, facilitating governance forums that include intake, analysis, prioritization, resource assignments, and funding processes. They will also design and deliver training regarding methodologies, requirements, and documentation, providing consultation and hosting recurring forums for Q&A. The manager will be responsible for developing and maintaining procedures and delivering presentations to senior leaders and cross-functional partners. The essential duties include overseeing and monitoring the overall health of the assigned project portfolio, providing direct leadership to teams of internal and external resources, engaging with various partners to ensure project review and oversight, and contributing to project prioritization and planning. The manager will establish and maintain relationships with key leaders to ensure coordination and support for delivery plans, while also providing portfolio-level dashboards and executive summaries to keep leaders informed about the health of the line of business portfolio. Additionally, the manager will focus on attracting, retaining, and developing top talent, fostering a cohesive and inclusive team-oriented culture aligned with Truist's purpose, mission, and values.