Wholesale Payments Change Delivery and Demand Manager

Truist Financial - Charlotte, NC

Part-time,Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

The Wholesale Payments Change Delivery and Demand Manager at Truist is a pivotal role that provides oversight and direct leadership to a team responsible for delivering multiple initiatives that align with the strategic objectives of the business unit. This position is recognized as the resident expert on methodology, frameworks, and delivery tools, ensuring that programs are executed with adherence to proper protocols. The manager will represent the line of business within the Truist Enterprise Change & Transformation operating model and will be involved in Portfolio, Governance, and Readiness decision-making forums. In this role, the manager will lead the Demand Management process, facilitating governance forums that include intake, analysis, prioritization, resource assignments, and funding processes. They will also design and deliver training regarding methodologies, requirements, and documentation, providing consultation and hosting recurring forums for Q&A. The manager will be responsible for developing and maintaining procedures and delivering presentations to senior leaders and cross-functional partners. The essential duties include overseeing and monitoring the overall health of the assigned project portfolio, providing direct leadership to teams of internal and external resources, engaging with various partners to ensure project review and oversight, and contributing to project prioritization and planning. The manager will establish and maintain relationships with key leaders to ensure coordination and support for delivery plans, while also providing portfolio-level dashboards and executive summaries to keep leaders informed about the health of the line of business portfolio. Additionally, the manager will focus on attracting, retaining, and developing top talent, fostering a cohesive and inclusive team-oriented culture aligned with Truist's purpose, mission, and values.

Responsibilities

• Oversee and monitor the overall health of the assigned project portfolio, including intake, planning, business readiness, and execution.
• Provide direct leadership to teams of internal and external resources to ensure effective delivery of project management, business analysis, business readiness, and client communications.
• Engage with various partners, including Risk partners, to ensure project review and oversight in accordance with enterprise standards.
• Oversee the preparation of project materials and artifacts ensuring appropriate documentation traceability.
• Contribute to short and long-term project prioritization and planning for the assigned portfolio.
• Establish and maintain relationships with key leaders to ensure coordination and support for delivery plans.
• Provide portfolio level dashboards and executive summaries to keep leaders informed about the health of the line of business portfolio.
• Attract, retain, and develop top talent, fostering a cohesive and inclusive team-oriented culture.

Requirements

• Bachelor's degree in a business-related field, or equivalent education and related training.
• 10-12 years of experience in consulting, project management, or process improvement related role.
• Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives.
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs, and policies.
• Advanced understanding of process improvement methodologies (e.g., Six Sigma).
• Experience with Waterfall and Agile project management methodologies.
• Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance, and systems.
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership.
• Demonstrated ability to analyze complex problems, devise solutions, and make decisions under pressure.
• Ability and willingness to learn and adapt as the needs of the job change.
• Demonstrated proficiency in computer applications, such as Microsoft Office software products.
• Ability to travel as needed, occasionally overnight.

Nice-to-haves

• Advanced degree in a relevant field of work (e.g., MBA).
• Project Management Professional (PMP) Certification.
• Process Improvement Professional (e.g., Six Sigma certification).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Vacation days (minimum of 10 days)
• Sick days (minimum of 10 days)
• Paid holidays
• Defined benefit pension plan (depending on position and division)
• Restricted stock units (depending on position and division)
• Deferred compensation plan (depending on position and division)