Wholesale - Sales Operations Coordinator (Modern Channel)

EssilorLuxottica - Port Washington, NY

Full-time - Entry Level

Port Washington, NY

10,001+ employees

About the position

The Sales Operation Coordinator at EssilorLuxottica plays a crucial role in managing the Order to Delivery process, ensuring efficient order management, and facilitating communication between clients and internal teams. This position supports the Account Manager in achieving sales targets and involves tracking key performance indicators to optimize service levels and customer satisfaction.

Responsibilities

• Supports the Account Manager in the achievement of annual invoiced sales performances.
• Facilitates and supports the entire order process from order creation to invoicing.
• Ensures best service level from receipt of orders for processing, allocation, to troubleshooting needed after receipt of deliveries to customers.
• Tracks and maximizes Order to Delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders.
• Makes sure all orders received through all Luxottica devices are entered on time for quick delivery.
• Monitors the status of orders portfolio, ensuring orders meet customer fill-rate and shipping requirements.
• Acts as liaison with Credit/Pricing department to address all credit-related customer issues.
• Acts as the project manager on NPI activities as a bridge between Sales, Product/Marketing, and Supply Chain.
• Tracks past and future orders, updating all Account Managers, Customers, and Business Planners.
• Actively participates in customer meetings assisting in the presentation of collections, assortment building, and placing NPI orders five times a year.
• Conducts and provides analysis of key performance indicators (KPIs) in relation to the order portfolio of the company across different customers.
• Communicates in a timely and clear manner to customers' inquiries via email and/or phone.

Requirements

• Associates Degree
• 2+ years related work experience
• Strong customer focus
• Organized and analytical
• Excellent communication skills, verbal and written
• Ability to work efficiently in a fast-paced environment
• Strong PC skills, including Excel, Word, and PowerPoint
• Strong time management skills
• Ability to work independently
• Attention to detail and accuracy
• Innovative thinking
• Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
• Places a high priority on responsiveness

Nice-to-haves

• Bachelor's degree in Business Administration or related field
• Past experience with retail or buying
• SAP knowledge
• Supply knowledge and EDIGXS Catalogue knowledge
• Microsoft Access experience

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts