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Windows Administrator
$75,000 - $80,000/Yr
Avance International Co. Ltd. - Kaukauna, WI
posted about 2 months ago
Full-time - Senior
Kaukauna, WI
Social Assistance
About the position
The Infra Service Manager is responsible for fostering strong relationships between clients and operational delivery teams, ensuring effective governance across technological services. This role focuses on service management, incident handling, project management, and continual service improvement, with an emphasis on achieving high customer satisfaction and operational excellence.
Responsibilities
- Build professional relationships with key client staff and advocate for both client and company interests.
- Ensure successful service delivery by managing SLAs and maintaining high levels of customer satisfaction.
- Oversee day-to-day business-as-usual (BAU) operations for the assigned technology services.
- Act as Project Manager for necessary projects, ensuring readiness for transition and operations delivery.
- Conduct meetings with customers and internal teams to discuss service performance and improvements.
- Monitor overall performance of services and generate service reports regularly.
- Assist in preparing governance reports and collaborate with senior management on account management and growth strategies.
- Identify and manage service improvement activities in collaboration with clients and delivery teams.
- Address service delivery issues and implement improvements as needed.
- Manage internal activities such as updating project documents and attending quality and IS audits.
- Coordinate with PMO for resource fulfillment in BAU and projects, and manage 3rd party contracts as required.
Requirements
- Strong understanding of operations, project management, transition, and service delivery management.
- Excellent stakeholder management skills and hands-on experience in managed infrastructure services.
- Proficient communication and people management skills.
- Ability to lead and manage teams across different geographical locations.
- Technical knowledge of end-to-end infrastructure services including Datacenter Operations, Windows, VMware, Citrix, Storage, Backup, Network, Office365, and SCCM.
