Uswired - San Diego, CA
posted 20 days ago
The Windows Desktop Support Engineer position is a critical role within our IT support team, responsible for providing exceptional end-user support and problem resolution for a variety of desktop and laptop computers, printers, and peripheral hardware. This role requires a proactive approach to troubleshooting and resolving issues related to software applications and hardware components. The ideal candidate will be adept at training users on the effective use of network resources, hardware, and software applications, ensuring that all users are equipped to utilize their technology effectively. In this position, you will be expected to utilize our trouble-ticketing system to document your work meticulously, which will facilitate clear communication with our clients and ensure that all issues are tracked and resolved in a timely manner. Additionally, you will leverage our support technologies to provide remote-based support, allowing you to assist users regardless of their location. As part of our commitment to providing comprehensive support, you will also participate in a rotating off-hours on-call support schedule, ensuring that our users have access to assistance when they need it most. This role is ideal for someone who thrives in a fast-paced environment and is passionate about technology and customer service. You will be part of a dynamic team that values collaboration and continuous improvement, and you will have the opportunity to make a significant impact on our users' experience with technology.