Windows System Admin (SA2) (Government)

$89,200 - $144,200/Yr

AT&T - Columbia, MD

Full-time - Mid Level

Columbia, MD

10,001+ employees

Telecommunications

About the position

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. The Windows System Administrator will support the delivery staff by ensuring service levels and objectives are met. This role involves administrating day-to-day IT systems, ensuring system availability, performing backup and restore operations, implementing configuration changes, and maintaining and patching both physical and virtual systems. The administrator will install new software releases, conduct system upgrades, evaluate and install patches, and resolve software-related problems. Additionally, troubleshooting hardware and software issues is a key responsibility, along with performing system backups and recovery using various tools and methods. The Windows System Administrator will maintain data files and monitor system configuration to ensure data integrity. Familiarity with standard concepts, practices, and procedures for DevOps environments is essential, as is the ability to research and engineer new solutions. The role includes providing 2nd and 3rd Tier support, coordinating timely resolution of problems related to computing hardware and software, and consulting with clients, hardware and software vendors, application programmers, and networking support groups. This position requires direct technical support for all products delivered in a 7x24 hour environment, monitoring and responding to technical hardware and software problems using a variety of testing tools and techniques for desktop, servers, LAN/WAN, and voice or video networks. The administrator will also perform capacity planning, system administration, system tuning, problem analysis, and hardware/software upgrades. Developing administrative policies, documentation, and procedures to ensure that assets are properly maintained and operated is part of the job. The role may involve installing and configuring workstations, servers, printers, and data, voice, or video network components. Testing and establishing system acceptance criteria on current and new hardware and software, as well as conducting meetings with clients and other support groups to establish critical dates and requirements, are also key responsibilities. The Windows System Administrator will coordinate the delivery and staging of client/server hardware and software, configure and build server hardware and network interfaces, and complete necessary documentation for inventory and installation planning.

Responsibilities

• Administrate day-to-day IT systems including system availability, backup/restore, and configuration changes.
• Maintain and patch both physical and virtual systems.
• Install new software releases and system upgrades, evaluate and install patches, and resolve software-related problems.
• Troubleshoot hardware and software issues.
• Perform system backups and recovery using various tools and methods.
• Maintain data files and monitor system configuration to ensure data integrity.
• Provide 2nd and 3rd Tier support, coordinating timely resolution of problems related to computing hardware and software.
• Consult with clients, hardware and software vendors, application programmers, and networking support groups.
• Monitor and respond to technical hardware and software problems in a 7x24 hour environment.
• Perform capacity planning, system administration, system tuning, problem analysis, and hardware/software upgrades.
• Develop administrative policies, documentation, and procedures to ensure proper maintenance and operation of assets.
• Install and configure workstations, servers, printers, and network components.
• Conduct meetings with clients and support groups to establish requirements and training needs.
• Coordinate the delivery and staging of client/server hardware and software.
• Configure and build server hardware and network interfaces to meet specifications.

Requirements

• Ten (10) years of experience in hands-on systems administration.
• Bachelor's degree in Computer Science, Information Assurance, Information Security System Engineering, or related discipline from an accredited college or university is preferred.
• DoD 8570 IAT Level 2 Certification Security + is preferred.
• Valid TS/SCI with Polygraph clearance.

Nice-to-haves

• Experience in DevOps environments.
• Ability to research and engineer new solutions.

Benefits

• 401(k)
• Caregiver leave
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid parental leave
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet, and AT&T phone.