Windows Systems Administrator

About the position

The Windows Systems Administrator at the New York City Department of Finance is responsible for maintaining and supporting the Windows infrastructure services, ensuring the reliability and security of systems that facilitate the agency's operations. This role involves technical support, system monitoring, and collaboration with cybersecurity teams to implement best practices and policies. The position is crucial for the effective functioning of the department's IT services, which include tax-related payment programs and various citywide systems.

Responsibilities

• Monitor and maintain all Windows server issues including DNS, DHCP, file, print, certificate services, Windows Active Directory and general server issues.
• Provide technical support and communicate effectively with internal and external customers.
• Resolve incidents and fulfill requests in a timely manner using ServiceNow.
• Troubleshoot and correct system misconfiguration, problems and outages.
• Analyze and review system logs for errors and report user errors.
• Follow change control procedures for system updates/upgrades and new needs requests.
• Work closely with CyberSecurity to implement security policies and procedures.
• Collaborate with other teams, provide subject matter expertise and recommendations.
• Research, evaluate and recommend systems or software solutions.
• Maintain comprehensive documentation and runbooks.

Requirements

• Strong working knowledge and experience managing Windows Infrastructure Server roles including Active Directory, DNS, Group Policy, DHCP and Print Services, Certificate Services.
• Strong working knowledge in administration of Active Directory including on-boarding/deprovisioning users, user account management and the delegation of permissions.
• Strong working knowledge of installation, configuration of Windows Server 2019/2022.
• Strong working knowledge scripting with Powershell.
• Citrix administration, configuration & deployment.

Nice-to-haves

• Experience with Devops operation & workflow.
• Experience in Splunk administration.
• Experience in Puppet administration.
• Experience in Chocolatey administration.
• Experience in server patching BMC, ManageEngine, Shavlik.
• Experience in administration of Exchange Online.
• Experience in administration of MS Terminal server farms / RDS.
• Experience of virtualized environments and technologies including VMWare, AWS and Azure.
• Excellent verbal and written communication skills.

Benefits

• Public Service Loan Forgiveness eligibility
• Diversity and inclusion commitment
• Potential for career advancement opportunities