Wine Educator

$47,694 - $64,501/Yr

E&J Gallo Winery - Saint Helena, CA

Full-time

Onsite - Saint Helena, CA

Beverage and Tobacco Product Manufacturing

About the position

The Wine Educator at Rombauer Vineyards serves as a primary customer service representative, dedicated to providing exceptional customer satisfaction in the tasting room. This role involves promoting wine and non-wine products, educating visitors about wines and winemaking techniques, and ensuring a memorable wine tasting experience. The position requires teamwork to support visitor center operations and achieve financial goals while reflecting the brand's essence.

Responsibilities

• Greet all visitors and pour wines for tasting.
• Describe wines, winemaking techniques, and winery history.
• Provide general tourist information and ensure a wonderful wine tasting experience.
• Handle routine purchasing transactions, including operating the cash register and accounting for daily sales and bank deposits.
• Assist with hospitality special events as needed.
• Work as part of a team to support visitor center operations and achieve established financial goals.

Requirements

• High school diploma or State-issued equivalency certificate plus 2 years of relevant experience in tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching.
• Must be 21 years of age or older.
• Ability to lift and move products weighing up to 50 pounds.
• Knowledge of basic computer operation.
• Frequent walking and standing required.
• Ability to multi-task with focus on detail and switch gears quickly.
• Experience in reading and comprehending simple instructions and correspondence.
• Experience in writing simple correspondence and procedures.
• Experience in conflict resolution.
• Skilled in basic arithmetic operations.

Nice-to-haves

• Bachelor's Degree plus 1 year of relevant experience; OR High school diploma plus 5 years of relevant experience.
• Knowledge of wine and wine production.

Benefits

• Competitive benefits package including pooled tips and quarterly commission.