Wine & Spirits Assistant Department Manager

Festival Foods - Eau Claire, WI

Part-time,Full-time - Entry Level

Eau Claire, WI

11-50 employees

Food and Beverage Retailers

About the position

The Wine & Spirits Assistant Department Manager at Festival Foods plays a crucial role in supporting the Wine and Spirits Department Manager by overseeing daily operations, ensuring compliance with company policies, and fostering a positive work environment for associates. This position involves leading a team of associates, maintaining inventory standards, and providing exceptional customer service to enhance the shopping experience for guests.

Responsibilities

• Reinforces Festival culture, customer service, and performance expectations to all Wine and Spirits associates.
• Assists with hiring and training of new department associates.
• Finalizes and approves weekly work schedule for associates.
• Assists with performance reviews of associates.
• Documents violations of company policies/procedures by associates and conducts appropriate corrective action, up to and including termination.
• Answers questions and provides guidance to all Wine and Spirits department associates.
• Ensures all department standards are being met in the Wine and Spirits department.
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity.
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold.
• Communicates and works cooperatively with vendors, Wine and Spirits Manager, and Wine and Spirits associates to maintain standards and exceed guest expectations.
• Provides customer service to guests.
• Assists guests with finding items they are looking for on sales floor.
• Takes orders and other special requests.
• Answers the telephone and assists callers using proper phone etiquette.
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received.
• Checks out customer purchases on a cash register.
• Assists all department associates with daily responsibilities while leading by example.
• Develops associates to prepare for advancement opportunities.
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
• Responsible for the department's timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
• Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Other duties as assigned.

Requirements

• High School Education or equivalent combination of education and experience.
• Must be at least 21 years of age in order to sample products sold in the wine and spirits department.
• Understands being in a leadership role and how to motivate a team of individuals.
• Thorough knowledge of the retail food business and wine and spirits department operations is strongly preferred.
• Ability to deal tactfully and effectively with customers and all personnel.
• Ability to make timely and effective decisions in the absence of the Wine and Spirits Department Manager.
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
• Thorough understanding of all safety requirements and company safety policies.
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.

Nice-to-haves

• Knowledge of hand jack, baler, forklift, pallet jack, trash compactor, proper lifting techniques, and proper scanning techniques.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds.
• Two-Week Advanced Scheduling: Better Planning. Better Balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave.
• Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan.