Wine & Spirits Cashier

Festival Foods - Oshkosh, WI

Part-time,Full-time - Entry Level

Oshkosh, WI

11-50 employees

Food and Beverage Retailers

About the position

The Wine and Spirits Cashier at Festival Foods is responsible for providing exceptional customer service while ensuring compliance with company policies and procedures in the Wine and Spirits department. This role involves assisting guests with product selections, processing transactions, and maintaining inventory standards, all while contributing to a positive shopping experience.

Responsibilities

• Ensure all department standards are met in the Wine and Spirits department.
• Observe sales floor and back stock conditions; take action to correct areas of opportunity.
• Maintain appropriate inventory levels and ensure accurate pricing on products received and sold.
• Communicate and work cooperatively with vendors, the Wine and Spirits Manager, and associates to maintain standards and exceed guest expectations.
• Provide customer service to guests and assist them in finding items on the sales floor.
• Maintain awareness of all promotions and advertisements.
• Accurately and efficiently process transactions and maintain all cash and media at the registers.
• Take orders and other special requests from guests.
• Answer the telephone and assist callers using proper phone etiquette.
• Address guest concerns and resolve issues when a guest is not satisfied with the service or product received.
• Check out customer purchases on a cash register.
• Maintain an orderly appearance of the register area and ensure supplies are stocked.

Requirements

• High School Education or equivalent combination of education and experience.
• Must be at least 21 years of age to sample products sold in the wine and spirits department.
• Ability to deal tactfully and effectively with customers.
• Good oral and written communication skills.
• Thorough understanding of all safety requirements and company safety policies.
• Ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.

Nice-to-haves

• Experience in retail or customer service environments.
• Knowledge of wine and spirits products.

Benefits

• 15% discount on grocery purchases for associates and their immediate household.
• Weekly pay with premium pay for part-time associates on Sundays and select holidays.
• Two-week advanced scheduling for better planning and flexibility.
• Vision and dental insurance options for part-time and full-time associates.
• Support for total well-being including paid parental leave and fitness reimbursement program.
• 401(k) and Employee Stock Ownership Plan (ESOP) for retirement savings.