Winter 24/25: KGH Cafe Barista/Store Clerk

Killington/Pico Ski Resort Partners - Killington, VT

Part-time - Entry Level

Killington, VT

Amusement, Gambling, and Recreation Industries

About the position

The KGH Cafe Barista/Store Clerk position at Killington and Pico Resort involves providing exceptional customer service while serving café products. The role includes educating customers about premium coffees and teas, managing orders, and maintaining a clean and organized store environment. This part-time, seasonal position offers opportunities for personal growth and access to resort benefits, including a season pass and discounts.

Responsibilities

• Greet all customers with fast, friendly, personalized service.
• Verbally receive and call back customer orders in a friendly manner.
• Report all customer complaints to the manager on duty.
• Respond proactively to prevent customer service situations.
• Accurately ring sales orders into the register.
• Answer telephone inquiries courteously and provide store information.
• Receive customer orders in person and via telephone.
• Answer customer questions regarding coffee blends and product freshness.
• Keep up with product orders from the commissary.
• Stock and organize inventory.
• Monitor food quality and temperatures.
• Sell alcohol products in a safe and controlled environment.
• Provide superior service to customers at all times.
• Maintain shop cleanliness and appearance.
• Perform other tasks as assigned.

Requirements

• Previous retail sales experience preferred.
• Must complete alcohol safety training and maintain knowledge of safe alcohol practices.
• Ability to lift up to 40 lbs. on occasion.
• Must be at least 18 years of age.
• Strong math skills preferred.

Nice-to-haves

• Familiarity with the specific type of merchandise sold in the shop is desirable.
• Previous experience with soft goods or hard goods is a plus, but not required.

Benefits

• Season pass for employee/dependents.
• Discount programs for food & beverage, retail/rental, and tickets.