Wireless Retail Assistant Sales Manager - Belleville

$40,000 - $60,000/Yr

Cellular World At&T Authorized Retailer - Belleville, IL

Full-time - Mid Level

Belleville, IL

About the position

The Wireless Retail Assistant Sales Manager at Cellular World, an AT&T Authorized Retailer, plays a crucial role in supporting the Sales Manager to enhance customer experience, drive sales, and manage store operations. This full-time position focuses on achieving sales metrics, protecting company assets, and developing a high-performing sales team while ensuring compliance with AT&T standards.

Responsibilities

• Follow coaching and leadership of the Sales Manager.
• Drive sales and customer satisfaction using the 5 Key behaviors.
• Retain, implement and ultimately train the behaviors with sales team.
• Meet and exceed monthly sales goals.
• Achieve personal sales goals as well as assist employees with closing sales and customer service.
• Observe customer experience to determine focus of 6 steps sales process.
• Ensure proper opening and closing of the retail location with completion of all open/close procedures.
• Ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
• Assist with ordering, receiving, discrepancies, and complete daily, weekly, and month-end counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide leadership, positive reinforcement and coaching to promote learning and growth of sales associates.
• Recognize top performers and lower performers to help contribute to overall store improvement.
• Participate in regular staff meetings to understand and train on promotions, goals, trends and other relevant information.
• Ensure proper merchandising within store, including product placement, display, and brand compliance per AT&T requirements.
• Use displays and interactive devices to enhance the customer experience.
• Meet and exceed performance expectations as the Sales Manager-in-Training to be considered as a candidate for promotion to Sales Manager or Assistant Sales Manager.

Requirements

• Previous retail or customer service management required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full time, weekends and during peak retail selling periods.
• Tech-savvy and enjoy working with interactive technology devices.
• Bilingual; Spanish speaking preferred.
• Enjoy working in a team environment & engaging consumer.
• Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Must have a valid driver's license and reliable transportation.
• Must be at least 18 years of age.
• Must be able to pass background.

Nice-to-haves

• Bilingual Spanish preferred.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount