Wireless Retail Sales Manager - Mountain View

Crown Wireless - Anchorage, AK

Full-time - Mid Level

Anchorage, AK

101-250 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Cricket Wireless Retail Store Manager at Crown Wireless is responsible for leading a sales team to achieve sales goals while ensuring an excellent customer experience. This role involves managing store operations, developing staff, and driving profitability through effective sales strategies and customer service excellence.

Responsibilities

• Drive sales and customer satisfaction.
• Meet and exceed assigned sales goals including gross and net sales, accessory sales, rate plans, add-ons, retention goals, and auto bill pay goals.
• Ensure proper opening and closing of the retail location with completion of all open/close procedures.
• Supervise sales staff, including mentoring, coaching, scheduling, and counseling.
• Provide continuous coaching to sales associates in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote learning and growth of sales associates.
• Ensure 100% completion of all required training monthly and annually per Cricket compliance standards.
• Manage inventory including ordering, receiving, discrepancies, and complete daily, weekly, and month-end counts as needed.
• Communicate and process any discrepancies and provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Ensure proper merchandising within the store, including product placement, display, and brand compliance per Cricket.
• Review resumes, perform initial phone screens, in-person interviews, and complete onboarding paperwork for new hires.
• Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
• Responsible for store and asset security.
• Responsible for local grassroots marketing and prospecting initiatives.
• Solicit, coordinate, and participate in community events.
• Develop and maintain relationships with co-workers and consumers.

Requirements

• Previous retail or customer service management required.
• Leadership and employee development skills.
• Ability to stand for long periods and work flexible hours, including weekends and during peak retail selling periods.
• Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Bilingual: Spanish speaking is a big plus!
• Enjoy working in a team environment & engaging with consumers.
• Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Must have a valid driver's license and be able to pass background checks.

Nice-to-haves

• Bilingual in Spanish is a plus.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance