AT&T - New Orleans, LA

posted 19 days ago

Full-time - Mid Level
New Orleans, LA
251-500 employees
Telecommunications

About the position

The Wireless Retail Store Manager at Alliance Mobile in Gentilly, LA, is responsible for leading a team of sales associates to achieve sales targets and ensure an exceptional customer experience. This role involves overseeing store profitability, coaching employees, and managing store operations while fostering a collaborative culture. The manager will work a retail schedule that includes evenings, weekends, and holidays, adapting to the dynamic wireless industry.

Responsibilities

  • Maximize profits in all aspects of the business
  • Coach and develop employees to ensure efficiency and performance in the location
  • Interview, hire, and make necessary discipline decisions, including terminations, for store personnel
  • Complete training requirements with each staff member on a weekly basis
  • Create and maintain store scheduling
  • Demonstrate excellent leadership and coaching skills
  • Support team and assist with customer transactions
  • Perform role plays with personnel to demonstrate best practices
  • Partner with trainers to complete new hire training/onboarding
  • Comply with corporate policies for deposits, mail, communication, etc.
  • Maintain the integrity of the company and demand the same from staff
  • Communicate with the corporate office team
  • Lift upwards of 25 pounds when necessary

Requirements

  • Minimum 2 years of sales management experience
  • Experience in coaching and developing employees
  • Excellent sales skills and demonstrated ability to meet or exceed performance standards
  • Customer management skills
  • Strong organizational skills
  • Good communication and interpersonal skills
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Ability to operate a personal computer, wireless equipment, copier, and fax

Benefits

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid holidays
  • Paid time off
  • Vision insurance
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