Wireless Retail Store Manager - Gentilly, LA

$34,320 - $83,200/Yr

AT&T - New Orleans, LA

Full-time - Mid Level

New Orleans, LA

251-500 employees

Telecommunications

About the position

The Wireless Retail Store Manager at Alliance Mobile in Gentilly, LA, is responsible for leading a team of sales associates to achieve sales targets and ensure an exceptional customer experience. This role involves overseeing store profitability, coaching employees, and managing store operations while fostering a collaborative culture. The manager will work a retail schedule that includes evenings, weekends, and holidays, adapting to the dynamic wireless industry.

Responsibilities

• Maximize profits in all aspects of the business
• Coach and develop employees to ensure efficiency and performance in the location
• Interview, hire, and make necessary discipline decisions, including terminations, for store personnel
• Complete training requirements with each staff member on a weekly basis
• Create and maintain store scheduling
• Demonstrate excellent leadership and coaching skills
• Support team and assist with customer transactions
• Perform role plays with personnel to demonstrate best practices
• Partner with trainers to complete new hire training/onboarding
• Comply with corporate policies for deposits, mail, communication, etc.
• Maintain the integrity of the company and demand the same from staff
• Communicate with the corporate office team
• Lift upwards of 25 pounds when necessary

Requirements

• Minimum 2 years of sales management experience
• Experience in coaching and developing employees
• Excellent sales skills and demonstrated ability to meet or exceed performance standards
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Ability to operate a personal computer, wireless equipment, copier, and fax

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance