Wireless Retail Store Manager

$36,000 - $66,000/Yr

Blue Link Wireless - Moncks Corner, SC

Full-time - Mid Level

Moncks Corner, SC

101-250 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The AT&T Wireless Retail Store Manager at Blue Link Wireless is responsible for leading the retail store and sales team, ensuring operational standards and sales goals are met. This role requires strong leadership skills to develop the sales team, manage inventory and cash, and promote a positive store culture. The manager will also be involved in recruiting, training, and coaching staff while ensuring exceptional customer service is delivered.

Responsibilities

• Manage the daily operations of an AT&T Authorized Retail Store
• Achieve store sales goals and service performance requirements
• Foster a positive store culture for employees and customers
• Maintain adequate inventory levels and control inventory and cash shrink
• Recruit, train and develop high performing Sales Advocates
• Discipline Sales Advocates as necessary and in conformance with Company policies and procedures
• Lead weekly staff meetings to increase sales and product knowledge
• Ensure compliance with AT&T and Company requirements for merchandising and other standards
• Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features
• Provide market feedback to the Area Sales Leader regarding local competition and product/service needs
• Ensure an extraordinary customer experience
• Work evenings, weekends and/or holidays as scheduled

Requirements

• Two plus years of retail wireless management experience
• Three or more years of sales and/or customer experience in telecommunications or related industry
• Excellent interpersonal, communication and leadership skills
• Ability to expertly use and teach others to use wireless technology and services
• Thrive in a fast-paced and competitive environment
• Well-developed planning, analytical and problem-solving skills
• Familiarity with wireless terminology, industry trends, and wireless retail systems
• Ability to collaborate with key stakeholders on initiatives beyond store walls
• Strategic perspective and the ability to champion change
• Inspiring your team through high performance, collaboration, and teamwork
• Utilizing professional expertise to solve problems and analyze issues
• Possess a competitive spirit and desire to meet and exceed sales goals
• Knowledge of principles and processes for providing customer service

Nice-to-haves

• Experience in telecommunications
• Strong analytical skills
• Ability to work in multiple locations as needed

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance