Wireless Retail Store Manager

$41,600 - $71,600/Yr

Blue Link Wireless - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

101-250 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The AT&T Wireless Retail Store Manager at Blue Link Wireless is responsible for leading the store's operations and sales team, ensuring that sales goals and customer service standards are met. This role requires strong leadership skills to develop and coach the sales team, manage inventory and cash, and foster a positive store culture. The position offers competitive compensation, including bonuses based on performance, and opportunities for career advancement within the company.

Responsibilities

• Manage the daily operations of an AT&T Authorized Retail Store
• Achieve store sales goals and service performance requirements
• Foster a positive store culture for employees and customers
• Maintain adequate inventory levels and control inventory and cash shrink
• Recruit, train and develop high performing Sales Advocates
• Discipline Sales Advocates as necessary and in conformance with Company policies and procedures
• Lead weekly staff meetings to increase sales and product knowledge
• Ensure compliance with AT&T and Company requirements for merchandising and other standards
• Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features
• Provide market feedback to the Area Sales Leader regarding local competition and product/service needs
• Ensure an extraordinary customer experience
• Work evenings, weekends and/or holidays as scheduled

Requirements

• Two plus years of retail wireless management experience
• Three or more years of sales and/or customer experience in telecommunications or related industry
• Excellent interpersonal, communication and leadership skills
• Ability to expertly use and teach others to use wireless technology and services
• Ability to thrive in a fast-paced and competitive environment
• Well-developed planning, analytical and problem-solving skills
• Familiarity with wireless terminology, industry trends, and wireless retail systems
• Ability to collaborate with key stakeholders on initiatives beyond store walls
• Strategic perspective and the ability to champion change
• Ability to inspire the team through high performance, collaboration, and teamwork
• Strong initiative and results-driven mindset
• Effective communication skills, both written and oral

Nice-to-haves

• Experience in a fast-paced retail environment
• Knowledge of competitive offers and market trends

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Opportunities for advancement