Wireless Retail Store Manager

Crown Wireless - Sand Springs, OK

Full-time - Manager

Sand Springs, OK

101-250 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Cricket Wireless Retail Store Manager at Crown Wireless is responsible for leading a sales team to achieve sales goals while ensuring an excellent customer experience. This role involves managing store operations, developing staff, and driving profitability through effective sales strategies and customer service excellence.

Responsibilities

• Drive sales and customer satisfaction.
• Meet and exceed monthly sales goals including gross and net sales, accessory sales, rate plans, add-ons, retention goals, and auto bill pay goals.
• Ensure proper opening and closing of the retail location with completion of all procedures.
• Supervise sales staff, including mentoring, coaching, scheduling, and counseling.
• Provide continuous coaching to sales associates in all aspects of wireless sales and service.
• Ensure 100% completion of all required training monthly and annually per compliance standards.
• Manage inventory including ordering, receiving, and conducting counts as needed.
• Resolve customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Ensure proper merchandising within the store, including product placement and brand compliance.
• Review resumes, perform initial phone screens, and conduct in-person interviews for new hires.
• Conduct regular staff meetings to communicate promotions, goals, and trends.
• Responsible for store and asset security.
• Participate in local grassroots marketing and community events.

Requirements

• Previous retail or customer service management experience required.
• Strong leadership and employee development skills.
• Ability to stand for long periods and work flexible hours, including weekends.
• Tech-savvy and enjoy working with interactive technology devices.
• Bilingual: Spanish speaking is a plus.
• Enjoy working in a team environment and engaging with consumers.
• Must be enthusiastic and self-motivated.
• Regular physical activity required, such as setting up promotional material.

Nice-to-haves

• Experience in wireless sales and service.
• Background in community engagement and marketing initiatives.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance