Wireless Sales Associate - T-Mobile Neighborhood Specialist -

Gp Mobile - East Earl, PA

Part-time,Full-time - Entry Level

East Earl, PA

Telecommunications

About the position

The Retail Sales Representative (RSR) at GP Mobile serves as a brand ambassador for T-Mobile, engaging customers in a fast-paced retail environment. This role focuses on building relationships, providing exceptional customer service, and demonstrating the latest technology and services. RSRs are expected to complete training, develop sales skills, and contribute to a positive team culture while driving sales and customer satisfaction.

Responsibilities

• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Provide hands-on demonstrations of the latest technology in-store.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Utilize digital tools to enhance customer interactions and onboarding.
• Educate customers on T-Mobile plans and services to keep them connected.
• Complete training on T-Mobile in-store experience and new skills.
• Establish relationships with T-Mobile employees across channels to enhance customer experience.
• Identify and hand off small business leads to appropriate channels.
• Support team initiatives and foster an inclusive environment.

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• 6 months of customer service and/or sales experience, preferably in a retail environment

Nice-to-haves

• Bilingual candidates are encouraged to apply

Benefits

• Competitive salary
• Bonus based on performance
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources