Wireless Sales Associate - T-Mobile Neighborhood Specialist -

Gp Mobile - Warriors Mark, PA

Part-time,Full-time - Entry Level

Warriors Mark, PA

Telecommunications

About the position

The Retail Sales Representative (RSR) position at GP Mobile involves working as part of a Retail Team to promote the T-Mobile brand and provide exceptional customer service. RSRs are responsible for building relationships with customers, understanding their needs, and offering tailored solutions in a fast-paced retail environment. This role emphasizes continuous learning and skill development, with opportunities for career advancement.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of the latest technology.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled in using digital tools during customer interactions and onboarding.
• Complete training on T-Mobile in-store experience, new skills, and processes.
• Establish relationships with T-Mobile employees across channels to enhance customer experience.
• Identify and hand off small business leads.
• Support team initiatives and create an inclusive environment.

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• 6 months of customer service and/or sales experience, preferably in a retail environment

Nice-to-haves

• Bilingual candidates are encouraged to apply

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources