Wireless Sales Associate - T-Mobile Neighborhood Specialist

Gp Mobile - Dover, DE

Part-time,Full-time - Entry Level

Dover, DE

Telecommunications

About the position

The Retail Sales Representative (RSR) at GP Mobile serves as a brand ambassador for T-Mobile, engaging customers in a fast-paced retail environment. This role focuses on building relationships, understanding customer needs, and providing tailored solutions through hands-on demonstrations of products and services. RSRs are expected to complete training and continuously develop their skills while contributing to a positive customer experience and team initiatives.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of the latest technology in-store.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Utilize digital tools in customer interactions and onboarding processes.
• Demonstrate T-Mobile's coverage and service benefits to customers.
• Complete training on T-Mobile in-store experience and new skills.
• Maximize time on shift by seeking information and learning about innovations in wireless technology.
• Establish relationships with T-Mobile employees across channels to enhance customer experience and resolve issues.
• Identify and hand off small business leads to appropriate channels.
• Support team initiatives and foster an inclusive environment.

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• 6 months of customer service and/or sales experience, preferably in a retail environment

Nice-to-haves

• Bilingual candidates are encouraged to apply

Benefits

• Competitive base pay plus milestone bonuses
• Medical, dental and vision benefits
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career