Wireless Sales Associate - T-Mobile Neighborhood Specialist

Gp Mobile - Middle Grove, NY

Part-time,Full-time - Entry Level

Middle Grove, NY

Telecommunications

About the position

The Retail Sales Representative (RSR) at GP Mobile serves as a brand ambassador for T-Mobile, engaging customers in a fast-paced retail environment. This role focuses on building relationships, providing exceptional customer service, and demonstrating the latest technology products. RSRs are expected to immerse themselves in the T-Mobile brand, continuously learn about products and services, and contribute to a positive team culture while achieving sales goals.

Responsibilities

• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Provide hands-on demonstrations of the latest technology in-store.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Utilize digital tools to enhance customer interactions and onboarding.
• Educate customers on T-Mobile's coverage and service plans.
• Complete training on T-Mobile's in-store experience and new skills.
• Establish relationships with T-Mobile employees across channels to enhance customer experience.
• Identify and hand off small business leads.
• Support team initiatives and foster an inclusive environment.

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• 6 months of customer service and/or sales experience, preferably in a retail environment.

Nice-to-haves

• Bilingual candidates are encouraged to apply.

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources