Wireless Sales Associate - T-Mobile Neighborhood Specialist -

Gp Mobile - Seabrook, TX

Part-time,Full-time - Entry Level

Seabrook, TX

Telecommunications

About the position

The Retail Sales Representative (RSR) at GP Mobile serves as a brand ambassador for T-Mobile, engaging customers in a fast-paced retail environment. This role focuses on building relationships, understanding customer needs, and providing tailored solutions through hands-on demonstrations of products and services. RSRs are expected to complete training and continuously develop their skills while contributing to a positive customer experience and team initiatives.

Responsibilities

• Help customers continue their shopping journey seamlessly, whether online, through Customer Care, or in-store.
• Provide hands-on demonstrations of the latest technology in-store to meet individual customer needs.
• Engage in side-by-side selling to offer personalized solutions, including accessories and IoT devices.
• Approach service and sales needs with composure, integrity, and compassion.
• Utilize digital tools to enhance customer interactions and onboarding processes.
• Educate customers on T-Mobile's coverage and services, emphasizing the benefits of staying connected.
• Complete training on T-Mobile's in-store experience and stay informed about innovations in wireless technology.
• Collaborate with T-Mobile employees across channels to enhance the customer experience and resolve issues.
• Identify and refer small business leads to appropriate channels.
• Support team initiatives and foster an inclusive environment.

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• 6 months of customer service and/or sales experience, preferably in a retail environment

Nice-to-haves

• Bilingual candidates are encouraged to apply

Benefits

• Competitive base pay plus milestone bonuses
• Medical, dental and vision benefits
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career