Wireless Sales Expert - Scottsdale, AZ

$35,360 - $46,200/Yr

Consumer Cellular - Scottsdale, AZ

Part-time - Entry Level

Scottsdale, AZ

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Wireless Sales Expert at Consumer Cellular is a key role focused on building relationships with customers and providing tailored wireless solutions. This position emphasizes outstanding customer service, ensuring that customers leave satisfied with their purchases and experiences. The role involves direct interaction with customers, account management, and a commitment to creating a welcoming store environment.

Responsibilities

• Act as a brand ambassador, ensuring a comfortable and welcoming store environment for customers.
• Build relationships with guests, team members, and field leadership through active listening and solution-finding.
• Provide knowledgeable explanations of products and services, translating technical information into relatable terms.
• Manage customer appointments and conduct thorough account reviews to find the best plans and offers for customers.
• Maintain accurate records of customer interactions and transactions.

Requirements

• High school diploma or equivalent experience is required.
• At least 6 months of customer service experience is necessary.
• Experience operating a POS system and ensuring accurate transactions is required.
• Proficiency with MS Office suite (Word, Excel, PowerPoint) is needed.
• A positive attitude and ability to prioritize customer needs are essential.

Nice-to-haves

• Experience in retail sales is preferred.
• Familiarity with wireless technology and products is a plus.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Medical insurance (98% company-paid for full-time employee only coverage)
• Vision insurance (100% company-paid for full-time employee only coverage)
• Paid Time Off (PTO) available after 30 days
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Life and AD&D insurance equal to 1x annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Education reimbursement
• Employee rewards program