OSL Retail - Johnsburg, IL
posted 2 months ago
Full-time - Mid Level
Johnsburg, IL
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The Wireless Sales Manager at OSL Retail Services is a dynamic leadership role focused on driving sales excellence and delivering exceptional customer experiences in a high-energy retail environment. The manager will oversee operations at a wireless kiosk, lead a skilled sales team, and ensure the kiosk meets its sales targets while providing expert customer service. This position requires a blend of retail management skills, technical acumen in wireless technology, and a commitment to fostering a supportive and empowering workplace culture.
Responsibilities
- Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
- Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
- Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
- Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
- Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
- Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
- Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
- Analyze sales figures, forecast future sales, and adapt strategies to market trends
- Coordinate with the marketing department to implement promotional campaigns and sales initiatives
- Ensure compliance with all company policies and procedures as well as legal regulations
- Manage the department budget, including labor costs, supplies, and other expenses
- Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
- Report to upper management on sales results, potential customer issues, and the overall performance of the department
- Various other duties, as needed
Requirements
- Retail management experience in wireless or electronics
- Demonstrated ability to drive team performance, sales results, and service quality
- Strong communication and presentation skills, essential for effective leadership and customer interactions
- Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
- Physical ability to lift 30-50 pounds
- Capability to stand or walk for extended periods during shifts
Nice-to-haves
- Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
- Experience with recruitment, coaching, HR, and Canadian employment standards
Benefits
- Competitive base salary
- Commissions and quarterly performance bonuses
- Employee discounts of up to 50% off wireless services
- RRSP matching
- Paid vacation
- Comprehensive training
- Career development opportunities
- Employee Assistance Program
- Participation in OSL's People and Culture Programs, such as OSL Cares and the Women's Empowerment Mission
