Wireless Sales Manager - W2412/W2248

$50,000 - $65,000/Yr

OSL Retail - Ellicott City, MD

Full-time - Mid Level

Ellicott City, MD

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Wireless Sales Manager at OSL Retail Services Inc. is a dynamic leadership role focused on driving sales excellence and delivering exceptional customer experiences in a high-energy retail environment. This position involves overseeing operations at a wireless kiosk, managing a team of sales associates, and implementing effective sales strategies to meet and exceed sales targets. The Wireless Manager will leverage their retail management skills in wireless or electronics to optimize operations and boost profitability while ensuring compliance with company policies and legal regulations.

Responsibilities

• Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
• Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
• Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
• Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
• Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
• Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
• Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
• Analyze sales figures, forecast future sales, and adapt strategies to market trends
• Coordinate with the marketing department to implement promotional campaigns and sales initiatives
• Ensure compliance with all company policies and procedures as well as legal regulations
• Manage the department budget, including labor costs, supplies, and other expenses
• Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
• Report to upper management on sales results, potential customer issues, and the overall performance of the department
• Various other duties, as needed

Requirements

• Retail management experience in wireless or electronics
• Demonstrated ability to drive team performance, sales results, and service quality
• Strong communication and presentation skills, essential for effective leadership and customer interactions
• Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
• Physical ability to lift 30-50 pounds
• Capability to stand or walk for extended periods during shifts

Nice-to-haves

• Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
• Experience with recruitment, coaching, HR, and Canadian employment standards

Benefits

• Paid training
• Employee assistance program
• Employee discount up to 50% off wireless services
• Quarterly performance bonuses
• Paid vacation
• Comprehensive training
• Career development opportunities
• RRSP matching