Wireless Sales Manager - W2855 / 3273

OSL Retail - Shawnee, KS

Full-time - Mid Level

Shawnee, KS

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Lead Mobile Expert is responsible for building and leading a team of wireless retail professionals to deliver exceptional in-store sales experiences. This role focuses on achieving sales targets, operational excellence, and ensuring a high-quality customer experience. The Lead Mobile Expert will inspire and develop team members while maintaining compliance with operational guidelines and fostering an inclusive work environment.

Responsibilities

• Achieve all key business objectives including sales, revenue, and client experience.
• Follow operational guidelines to ensure compliance standards are met and sales processes are accurately completed.
• Communicate effectively to achieve sales targets including new activations, upgrades, prepaid, accessory sales, and other KPIs.
• Proactively contact customers and execute all steps of the OSL sales program as outlined.
• Develop realistic action plans within time and resource constraints.
• Provide coaching, mentoring, inspiration, and motivation to the team around salesmanship, customer experience, and operational efficiency.
• Ensure the store is appropriately staffed at all times according to OSL's payroll guidelines.
• Record all scheduled shifts, including clocking in/out as per guidelines.
• Follow proper progressive performance management guidelines as required.
• Ensure all store safety and security policies and procedures are followed.
• Participate in special projects as needed.

Requirements

• 2 - 3 years' retail and management experience.
• Experience within the wireless or electronics sectors is considered an asset.
• Proven ability to drive sales and service while achieving operational standards through field teams.
• Proven ability to manage a team effectively.
• Strong understanding of recruitment, human resources, coaching, performance management, and US employment standards.
• Strong communication and presentation skills.
• Customer service orientation with a sense of urgency, detail-oriented, problem solver, and results-focused.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to work evenings and weekends.
• Possess a Real Driver's License or Passport.

Nice-to-haves

• Experience in the wireless or electronics sectors.
• Background in human resources or recruitment.

Benefits

• Competitive hourly pay plus uncapped commission.
• Employer Paid Term Life Insurance.
• Medical, Dental, Vision, Accident, Hospital, Critical illness Insurance.
• Generous employee referral program.
• Personal in-store and online LMS training.
• Career growth, recognition, and advancement opportunities.
• Daily access to funds via Dailypay & Wisely cards.
• Partnership with Franklin University for online education opportunities.
• Discount Programs and Monthly Phone Stipend.