OSL Retail - Monona, WI
posted 2 months ago
Full-time - Mid Level
Monona, WI
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The Wireless Manager at OSL is a dynamic leadership role focused on driving sales excellence and delivering exceptional customer experiences in a high-energy retail environment. This position involves overseeing operations at a wireless kiosk, managing a team of sales associates, and ensuring the achievement of sales targets while providing expert advice and superior customer service. The Wireless Manager will report directly to the District Manager and play a crucial role in optimizing operations and boosting profitability.
Responsibilities
- Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
- Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
- Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
- Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
- Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
- Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
- Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
- Analyze sales figures, forecast future sales, and adapt strategies to market trends
- Coordinate with the marketing department to implement promotional campaigns and sales initiatives
- Ensure compliance with all company policies and procedures as well as legal regulations
- Manage the department budget, including labor costs, supplies, and other expenses
- Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
- Report to upper management on sales results, potential customer issues, and the overall performance of the department
- Various other duties, as needed
Requirements
- Retail management experience in wireless or electronics
- Demonstrated ability to drive team performance, sales results, and service quality
- Strong communication and presentation skills, essential for effective leadership and customer interactions
- Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
- Physical ability to lift 30-50 pounds
- Capability to stand or walk for extended periods during shifts
Nice-to-haves
- Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
- Experience with recruitment, coaching, HR, and Canadian employment standards
Benefits
- Competitive base salary
- Commissions and quarterly performance bonuses
- Employee discounts, including up to 50% off wireless services
- RRSP matching
- Paid vacation
- Comprehensive training
- Career development opportunities
- Employee Assistance Program
- Participation in OSL's People and Culture Programs, such as OSL Cares and the Women's Empowerment Mission
