Wireless Sales Manager - W5450/W1968/W1860

OSL Retail - North East, MD

Full-time - Mid Level

North East, MD

251-500 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Wireless Sales Manager at OSL Retail Services is a dynamic leadership role focused on driving sales excellence and delivering exceptional customer experiences in a high-energy retail environment. The manager will oversee operations at a wireless kiosk, lead a skilled sales team, and ensure the achievement of sales targets while optimizing operational efficiency. This position requires a strong understanding of wireless technology and retail management, with a commitment to mentoring and developing team members.

Responsibilities

• Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
• Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
• Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
• Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
• Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
• Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
• Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
• Analyze sales figures, forecast future sales, and adapt strategies to market trends
• Coordinate with the marketing department to implement promotional campaigns and sales initiatives
• Ensure compliance with all company policies and procedures as well as legal regulations
• Manage the department budget, including labor costs, supplies, and other expenses
• Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
• Report to upper management on sales results, potential customer issues, and the overall performance of the department
• Various other duties, as needed

Requirements

• Retail management experience in wireless or electronics
• Demonstrated ability to drive team performance, sales results, and service quality
• Strong communication and presentation skills, essential for effective leadership and customer interactions
• Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
• Physical ability to lift 30-50 pounds
• Capability to stand or walk for extended periods during shifts

Nice-to-haves

• Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
• Experience with recruitment, coaching, HR, and Canadian employment standards

Benefits

• Competitive base salary
• Commissions and quarterly performance bonuses
• Employee discounts up to 50% off wireless services
• RRSP matching
• Paid vacation
• Comprehensive training
• Career development opportunities
• Employee Assistance Program
• Participation in OSL's People and Culture Programs, such as OSL Cares and the Women's Empowerment Mission